A Help Desk is a centralized resource or support system within an organization that provides assistance to users or customers who encounter technical issues, have questions, or need guidance related to products, services, or systems offered by the organization.

Help Desks are commonly used in businesses, educational institutions, government agencies, and other organizations where users require assistance with technology, software applications, hardware devices, or various services. The primary purpose of a Help Desk is to offer timely and effective support to users, typically through various channels such as phone calls, emails, online chat, tickets, and/or in-person interactions.

Help Desk staff are responsible for addressing user inquiries, troubleshooting problems, providing instructions or guidance, and escalating issues to higher levels of support if necessary. They often use Help Desk software and ticketing systems to track and manage user requests, prioritize tasks, and ensure that issues are resolved efficiently.

Overall, Help Desks play a crucial role in ensuring that users can effectively utilize technology and resources provided by an organization, thereby contributing to improved productivity, customer satisfaction, and overall operational efficiency.

If you are a small to medium sized company, instead of the expense of setting up your own Help Desk, incurring the costs of equipment, software, hiring, training and onboarding agents, it will be more cost-effective to outsource a Help Desk Service, like ours.

Yes, we also offer ongoing maintenance, support, in the form of updates and/or patches, to ensure the continued performance and security of your business. We will remote access your system(s) to support these functions.